Standards for Enterprise

Business Process (BP) Standard - eTOM

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Standard Name

Standard Logo

 Link to Standard 

 Originally Released

Access to Standard

 Latest Version

Year Released

 Enhanced Telecom Operations Map

Business Process Framework

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       TM Forum is a twenty-three million dollar global trade association with headquarters in Morristown, New Jersey whose mission is to help its 900+ corporate members continuously transform to succeed in the digital economy. TM Forum exists to help members reduce cost and risk, improve business agility and grow their business through a wealth of knowledge, tools, standards, training and practical advice.

     eTOM is a comprehensive, industry-agreed, multi-layered view of the key business processes required to run an efficient, effective and agile enterprise. 

*Sources: GuideStar, Organization Website, Wikipedia

 eTOM Standard on Wikipedia



Organization Logo

Link to Site

 Organization Type

 Membership Cost

tmforum (Telemanagement Forum)


Link to TM Forum 




Related Articles


Extending eTOM through ASOM to deliver greater value faster! from Amdocs Inc.

Telecommunication Business Transformation, from KPMG Siddharta Advisory

eTOM and Business Pocess Management (BPM), from Interfacing Technology

eTOM (Enhanced Telecom Operations Map), from casewise

How can the eTOM/sup/spl reg//framework help service providers in today's
marketplace? D. Milham, E. Ronco

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